Tellfront's red 2:07 a.m. clock and an example maintenance call flagged as an emergency, on a night-black background.

Key figures

languages, following the caller: English, Spanish, French
3
demo cities with local time, currency, and deposits
6
a month with 200 calls, no setup fee
$299
Tellfront homepage: Every call answered. Emergencies flagged first, beside a red 2:07 a.m. clock and an example call about water through a ceiling.
The homepage tells the product in one example: a 2:07 a.m. leak, answered as the company and flagged for on-call.
Tellfront answering service cost calculator with calls a month, minutes a call, and doors, comparing per-minute, per-door, and Tellfront prices.
A cost calculator on the public site compares per-minute, per-door, and flat pricing for a buyer's own month.

What happens to a call

  1. Caller

    • Dials the company's own number

  2. Forwarded

    Tellfront line

    • Disclosure first
    • Company's emergency rules

  3. Every call

    Call log

    • Job with address and transcript

  4. Emergencies only

    On-call team

    • Flagged for action
The rules come from the company's own emergency list. The line never approves spending, makes up prices or arrival times, or discusses rent increases or legal matters; for gas, fire, or anyone at risk it tells the caller to call 911 first.

Operating problem

Maintenance calls arrive at every hour. Small property managers either pass an on-call phone around or pay an answering service by the minute for messages, and a burst pipe at 2 a.m. gets the same voicemail as a dripping tap.

What changed

The line is set up from the company's own emergency list or resident handbook. It opens every call by saying it is an automated assistant and the call is recorded, sorts emergencies from routine requests by those rules, and logs each call with the caller, the address, and the full transcript. Emergencies are flagged for the on-call team; spending, legal matters, and danger always go to a person.

System scope

  • Voice line with an opening disclosure, emergency rules, and call limits
  • Call log with a job, address, and transcript for every call
  • Per-prospect demo: the line becomes the prospect's company, with synthetic data for one of six cities
  • Public site with search pages, templates, and a cost calculator

Technical constraints

  • Tell callers at the start of every call that they are talking to an automated assistant and being recorded.
  • Apply each company's own emergency rules the same way at 3 a.m. as at 3 p.m., and leave money, legal, and safety decisions to people.
  • Turn the demo into a prospect's company in one step, with synthetic data that matches their city.

Evidence

Public site
tellfront.com, US$299 a month with 200 calls included.

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